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Our Terms Shape Your Account

When you open an account with us, you're agreeing to the rules that keep your money safe, your withdrawals on track, and your access clear.

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GET HELP WITH TERMS

How to Reach Us About Policy

Policy questions come up often, and we've built contact paths so you can get clarity fast. Reach out through live chat during lobby hours, email our compliance team, or check the FAQ below—most account and terms questions are answered there already.

Team online

Live Chat

Jump into the lobby, open the chat icon at the bottom right. Our team responds in real time during business hours to clarify any term or account rule.

Email Support

Send a policy question to [email protected]. We reply within 24 hours with a full explanation and any forms you need to request a change.

Account Settings

Open your account menu, tap 'Help & Terms'. You'll find a summary of your agreement, dispute resolution steps, and links to submit a formal request.

HOW WE HANDLE YOUR DATA

What Our Terms Promise on Security

Our terms lay out exactly how we protect your account, your payments and your information. We use industry-standard encryption on every deposit and withdrawal, log all transactions so disputes can be traced…

Data Encryption

Every DANA, OVO, GoPay and QRIS transfer is encrypted end-to-end. Your card number and bank details never appear in unencrypted form on our servers or logs.

Transaction Logs

We retain a full audit trail of every deposit, withdrawal and game round. You can download your statement from your wallet at any time to verify our records match yours.

Account Security

Your password is hashed and salted; we never store it in plain text. Two-factor authentication is optional but recommended and takes 30 seconds to activate.

Access Rights

You own your account and can download your data, request corrections, or ask us to delete unused logs at any time—no fee, no waiting beyond ten business days.

Dispute Resolution

If you spot an unauthorized transaction, report it via live chat or email within 48 hours. We investigate and reverse fraudulent charges; your funds return within 3–5 business days.

Policy Changes

When we update our terms, we email you 14 days before the change takes effect. You can review the new terms, ask questions, or close your account if you don't agree.

Answers to Common Terms Questions

Most players ask the same things about our terms—eligibility, how we use their data, what happens if they dispute a transaction, and what rights they have. Here are the real answers.

Account eligibility depends on local law where you live. If you're in a region where our service is available—which includes much of Indonesia—you can register. You must be of legal age in your jurisdiction and provide a valid payment method like DANA, OVO, GoPay or QRIS to fund your wallet.

When you close an account, we keep transaction records for seven years to comply with anti-fraud and tax rules. Personal data like your name, email and phone are deleted within 90 days. You can request faster deletion of non-critical logs anytime through account settings.

Yes. Report a disputed transaction within 48 hours via live chat or email. We trace the transaction through your payment partner—DANA, OVO, GoPay or QRIS—and reverse it if we find it was unauthorized. Refunds typically land back in your wallet within 3–5 business days.

No. We don't sell your play history, balance or personal information to advertisers or other platforms. We share transaction data only with your payment provider and our compliance partner to verify deposits and prevent fraud.

You can request a review of any term by emailing [email protected]. We respond within 24 hours. If you don't agree with an update to our terms, you have 14 days to close your account before the new terms take effect—no penalty, no loss of balance.

We retain your login log for 12 months and your game-round history for three years. You can download a full statement of your activity anytime from your wallet. We delete logs earlier than three years only if you request it and it doesn't conflict with anti-fraud rules.

Open your account statement from your wallet and cross-check it against your transactions. If you find a mismatch, report it immediately via live chat with a screenshot. Our team investigates within 24 hours and corrects the balance or explains the discrepancy to you in writing.

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